Dealing with Difficult Behaviours - Brisbane

Dealing with Difficult Behaviours - Brisbane

You know that moment when a colleague explodes over a minor change, or when a team member shuts down completely during feedback? We've all been there. Maybe you're the manager trying to navigate these choppy waters, or the team member wondering why some people react so intensely to workplace situations. The truth is, difficult behaviours don't just happen in a vacuum - they're usually symptoms of something deeper going on.

I've spent years working with teams who thought they were stuck with "problem people," only to discover that most challenging behaviours can be understood and managed effectively. The reality is that when we learn to recognise the triggers and patterns behind difficult behaviours, we can often prevent conflicts before they escalate and create more positive outcomes for everyone involved.

This isn't about becoming a workplace therapist or trying to fix people. It's about developing practical skills that help you respond rather than react when tensions rise. You'll learn how to identify the early warning signs of escalating behaviour, how to de-escalate tense situations without backing down from important issues, and how to have those tough conversations that actually lead to positive change rather than more drama.

We'll work through real scenarios you've probably faced: the colleague who takes everything personally, the team member who becomes defensive at the slightest feedback, the person who seems to create drama wherever they go. You'll practice techniques for staying calm under pressure, setting appropriate boundaries, and communicating in ways that reduce rather than increase defensiveness. We'll also cover how to recognise when behaviour crosses the line from difficult to inappropriate, and what steps to take when that happens.

What You'll Learn

By the end of this session, you'll be able to identify the common triggers that lead to difficult workplace behaviours and spot the early warning signs before situations spiral out of control. You'll have practical strategies for de-escalating tense conversations and keeping discussions focused on solutions rather than blame. We'll give you specific language and techniques for addressing problematic behaviours directly but respectfully, and you'll know how to set clear boundaries without creating more conflict.

You'll also learn how to manage your own emotional responses when dealing with challenging people, because let's face it - staying professional when someone's pushing your buttons is easier said than done. We'll cover when and how to involve HR or management, and how to document incidents appropriately when necessary. Most importantly, you'll develop the confidence to address issues early instead of hoping they'll go away on their own.

The Bottom Line

Most workplace conflicts escalate because people don't know how to address difficult behaviours early and effectively. This training gives you the tools to handle these situations with confidence and professionalism. You'll spend less time walking on eggshells around certain colleagues and more time getting actual work done. The techniques you learn here will improve not just your work relationships, but probably your personal ones too. Plus, your manager will notice when you start handling challenging situations smoothly instead of needing their intervention every time tensions rise.

Available in Brisbane and dealing with hostility situations becomes much more manageable when you have the right strategies. These skills are essential for anyone who wants to build better conflict resolution capabilities in their workplace.