**Managing Difficult Conversations - Perth**

**Managing Difficult Conversations - Perth**

You know the feeling. That knot in your stomach when you realize you need to have "the talk" with Sarah about her attitude, or tell Marcus his project isn't cutting it. Maybe it's telling your boss that the deadline they've set is completely unrealistic. We've all been there, staring at our computer screens, crafting emails we'll never send, or walking past someone's desk five times before chickening out.

Here's the thing about difficult conversations - they don't get easier by avoiding them. They just get harder. That passive-aggressive email trail grows longer, the tension in team meetings gets thicker, and eventually what could have been a 10-minute chat becomes a full-blown workplace drama that everyone's talking about around the coffee machine.

I've been training managers and team members in Perth for over 15 years, and I can tell you that most people think they're terrible at these conversations. The truth is, you probably just haven't learned the right approach. You're not broken, you're just using techniques that worked in the schoolyard but fall flat in professional settings.

This isn't about becoming some confrontational warrior or learning manipulative tactics. It's about having honest, respectful conversations that actually solve problems instead of creating bigger ones. You'll learn how to address performance issues without destroying someone's confidence, how to give feedback that people can actually hear, and how to manage difficult conversations that leave relationships stronger, not damaged.

We cover the real stuff - like what to do when someone starts crying, how to handle the person who gets defensive and starts attacking you back, and those tricky situations where you're caught between your team and upper management. You'll practice with scenarios that actually happen in workplaces, not textbook examples that bear no resemblance to your daily reality.

**What You'll Learn**

You'll walk away knowing exactly how to prepare for tough conversations so you feel confident instead of sick to your stomach. We'll show you how to start these discussions in a way that doesn't immediately put people on the defensive, and how to keep things on track when emotions start running high.

You'll master the art of giving feedback that people can actually use - specific, actionable stuff that helps them improve rather than vague comments that leave everyone confused. We cover how to listen properly during these conversations (it's harder than you think when you're nervous), and how to find solutions together instead of just pointing out problems.

**The Bottom Line**

After this session, those conversations you've been putting off won't feel like climbing Mount Everest anymore. You'll have a clear framework to follow, practical phrases that work, and the confidence to address issues when they're small instead of waiting until they explode. Your team relationships will improve, problems will get solved faster, and you'll spend way less time lying awake at night worrying about what you should have said. Plus, you'll discover that most people actually appreciate honest communication when it's done right - even when the topic is challenging.