Dealing with Difficult Behaviours Training Course - Brisbane

Dealing with Difficult Behaviours Training Course - Brisbane

You know that person in your team who seems to turn every conversation into a battle? The one who pushes back on everything, creates drama in meetings, or just makes everyone else uncomfortable? We've all been there. Whether it's the colleague who constantly interrupts, the team member who's always negative, or the client who becomes aggressive when things don't go their way, difficult behaviours can completely derail productivity and make work feel like walking through a minefield.

Here's the thing - most of us never learned how to handle these situations effectively. We either avoid the difficult person entirely (which doesn't solve anything), get drawn into arguments that go nowhere, or just grit our teeth and hope someone else deals with it. But what if you could actually turn these challenging interactions around? What if you had a toolkit that helped you stay calm, redirect conversations, and even help difficult people become more cooperative?

This isn't about becoming a people-pleaser or learning to tolerate bad behaviour. It's about developing practical skills that actually work in real workplace situations. You'll learn how to recognise what's really driving difficult behaviour (it's usually not what you think), how to respond in ways that de-escalate tension rather than fuel it, and how to set boundaries that stick. We'll practice with scenarios you'll recognise from your own workplace - the micromanager who won't let go, the team member who takes credit for others' work, the client who changes their mind every five minutes.

The course covers specific techniques for staying centred when someone's pushing your buttons, language patterns that help redirect hostile conversations, and strategies for documenting and addressing persistent problems. You'll also learn when to involve HR or management, and how to protect your own wellbeing while dealing with challenging personalities. This is practical stuff you can use immediately, not theory that sounds good on paper but falls apart when you're actually facing someone who's being unreasonable.

What You'll Learn:

- How to stay calm and professional when someone's being aggressive or manipulative
- Specific phrases and techniques that help de-escalate tense situations
- How to set clear boundaries without creating more conflict
- Ways to redirect negative conversations toward productive outcomes
- When and how to involve supervisors or HR in difficult behaviour situations
- Strategies for protecting your own mental health while dealing with challenging people
- How to document problematic behaviours effectively
- Techniques for helping difficult people become more self-aware and cooperative

You'll practice these skills through role-playing exercises based on real workplace scenarios. By the end of the day, you'll have a clear action plan for handling the difficult behaviours you're currently facing, plus the confidence to tackle new challenges as they arise. We'll also cover how to recognise your own triggers and communication patterns that might accidentally escalate situations.

The Bottom Line:

You'll leave this course with practical tools you can use immediately to handle difficult behaviours more effectively. Instead of dreading interactions with challenging people, you'll feel confident and prepared. You'll know exactly what to say and do to keep conversations productive, how to protect yourself from manipulation or aggression, and when to escalate issues appropriately. Most importantly, you'll discover that dealing with difficult behaviours isn't about changing other people - it's about changing how you respond to them, which gives you back control over these situations. This course will save you stress, improve your workplace relationships, and help you become the person others turn to when things get tough. Plus, you'll find that these skills work just as well in your personal life as they do at work.

Available in Brisbane or Online. Dealing with difficult behaviours training helps you develop confidence in challenging situations, while our stress reduction techniques ensure you maintain your wellbeing throughout the process.